Helping organizations support people through life’s most significant transitions
Enterprise Client Success ~Healthcare ~Insurance Product Strategy
I work at the intersection of enterprise relationships, product strategy, and human-centered systems—helping organizations navigate complexity and deliver clarity during moments of change.
My career spans enterprise account management in retail, UX and product work in healthcare and startups, and experience supporting clients through life insurance onboarding, underwriting, and policy implementation.
I help organizations and clients navigate complex journeys - from implementation and onboarding through adoption, engagement, and long-term success.
The Throughline
My career has followed a consistent thread: helping organizations understand people, manage complexity, and build trust during moments of change.
I began in enterprise wholesale and retail account management in the fashion industry, working with major retail partners including Neiman Marcus, Saks Fifth Avenue, Nordstrom, and Macy’s. In this role, I managed and grew strategic B2B relationships, aligned cross-functional stakeholders, and operated within complex buying and distribution systems. The work required strong executive communication, long-term account stewardship, and the ability to translate business needs into sustained partnerships.
Over time, I transitioned into UX research and product strategy, working across healthcare, education, and early-stage startups. I focused on understanding user behavior in high-stakes environments and translating insights into clearer, more effective systems and experiences.
Most recently, I expanded into the life insurance industry, gaining direct exposure to how individuals and families make decisions around protection, financial security, and long-term planning during emotionally significant life moments.
Across every stage of my career, the pattern has remained the same: working in systems where clarity, trust, and communication directly impact outcomes for both organizations and the people they serve.
Core Strengths
Enterprise Relationship Management
Managed and grew strategic B2B accounts with major retail organizations
Built long-term executive relationships with enterprise clients
Navigated complex stakeholder environments and buying cycles
Drove account growth and retention in high-value partnerships
Product & Experience Strategy
Conducted UX research and discovery across healthcare and startup environments
Translated user insights into actionable product direction
Facilitated workshops with stakeholders to align on strategy and outcomes
Designed for clarity and usability in high-stakes decision environments
Client Success & Lifecycle Management
Supported client journeys from onboarding through long-term engagement
Coordinated across stakeholders to align expectations and outcomes
Translated client needs into structured business and product requirements
Operated effectively within complex systems involving multiple teams and priorities.
Human-Centered Decision Contexts
Worked within systems involving emotionally and financially significant decisions
Exposure to life insurance environments and decision-making frameworks
Focused on clarity, trust, and communication in complex user journeys
Experience supporting individuals through transition-driven contexts
Why Empathy
Empathy’s mission resonates with me because it sits at the intersection of the work I have done across enterprise systems and the types of human experiences I have increasingly worked within throughout my career.
Across retail, UX, and insurance environments, I have consistently worked in contexts where people are navigating complexity, uncertainty, and change—while organizations are responsible for providing clarity, structure, and support.
What stands out about Empathy is the focus on helping organizations better support people during some of life’s most emotionally significant moments. This requires more than operational execution—it requires strong systems thinking, clear communication, and the ability to build trust across multiple stakeholders.
This is the kind of work I have been moving toward across my entire career.
What I Bring
5+ years managing and growing strategic enterprise B2B accounts
Experience building long-term executive relationships with large organizations
Skilled in navigating complex stakeholder environments and decision-making cycles
• Focused on account growth, retention, and partnership success
Enterprise Client & Account Experience
Experience supporting relationships across the full client lifecycle
Strong understanding of onboarding, engagement, and long-term account health
Ability to identify client needs and translate them into actionable solutions
Comfortable managing ambiguity and evolving client requirements
Client Lifecycle & Success Thinking
Human Context & Decision-Making Environments
Exposure to life insurance and financial decision-making environments
Understanding of how people make decisions during high-stakes life transitions
Focus on clarity, trust, and communication in emotionally complex contexts
Experience working in systems where outcomes directly impact people’s lives
Led UX research and product discovery across healthcare and startup environments
Translated qualitative insights into structured product direction and recommendations
Facilitated workshops with cross-functional stakeholders
Experience working within complex systems involving multiple user groups and constraints
Product & Systems Strategy
Communication & Cross-Functional Leadership
Clear, structured communication with both executives and operational teams
Experience aligning product, business, and client stakeholders
Strong ability to synthesize information and present insights clearly
Comfortable working across disciplines in fast-moving environments
Throughout my career, I have worked at the intersection of relationships, systems, and human experience.
I would welcome the opportunity to bring my experience in enterprise relationship management, product strategy, and human-centered systems thinking to Empathy’s Client Success team.
The opportunity to help organizations provide meaningful support during life’s most significant transitions is one I find especially compelling.
Experience That Shapes My Approach
Enterprise Account Management — Strategic Retail Partnerships
Enterprise Client Success & Insurance Operations
UX & Product Strategy — Healthcare Technology
Product Discovery & Stakeholder Facilitation — Early-Stage Startups
UX Instructor & Professional Enablement — General Assembly
The common thread across my work has been helping people and organizations make sense of complexity, align around shared goals, and move forward with confidence. That combination of enterprise relationship management, systems thinking, and human-centered support is what draws me to Empathy’s mission.